Our office is now open by appointment only.
To book an appointment, please call 0191 281 5111 or email info@tynesidegroup.com
Our office is now open by appointment only.
To book an appointment, please call 0191 281 5111 or email info@tynesidegroup.com
Tyneside Lettings and Tyneside Student Lettings are trading names of Tyneside Lettings Company Ltd (TLC), a privately owned company. Our registered address is Picton Manor, Ellison Place, Newcastle upon Tyne, NE1 8XG. Registered in England and Wales No. 07796995.
TLC provides secure HTTPS access and use of the TLC website at tynesidelettings.com or www.tynesidelettings.com ('Site'), subject to your agreement to the below Terms of Use ('Terms'):
Please read the Terms carefully before using the Site. By accessing or using the Site, you agree to be bound by these Terms as listed below. We may change these terms at our discretion by changing them on the Site. The then current version of these terms will apply whenever you use the Site. We may from time to time change the content of the Site or suspend or discontinue any aspect of the Site which may include your access to it.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online including, but not limited to, secure access to this website and data transfer via HTTPS.
Please see our Privacy Notice.
Please see our Cookies Policy.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Data Protection Officer, Picton Manor, Ellison Place, Newcastle upon Tyne, NE1 8XG.
If you believe that any information we are holding on you is incorrect or incomplete please write to us, or email us, as soon as possible at the above address.
Tyneside Lettings Company aims to provide the highest standards of service to all Residential Lettings and Property Management customers and to handle any issues or concerns as quickly and efficiently as possible. We pride ourself on giving excellent customer service, however if there is any cause to complain please refer to the complaints procedure below. Tyneside Lettings Company is a member of The Property Ombudsman (TPO).
All complaints, verbal or written, should be directed to 'The Lettings Manager' at the following address:
Tyneside Lettings Company Ltd
Picton Manor
Ellison Place
Newcastle upon Tyne
NE1 8XG
Complaints made in writing by email or letter will be acknowledged within 3 working days. We will endeavour to resolve the complaint as quickly as possible and will give its response within 15 working days. Please provide clear details of your complaint in order that we may investigate your concerns in full.
If you remain dissatisfied with any aspect of the handling of your complaint, please write to 'The Managing Director' at the following address:
Tyneside Lettings Company Ltd
Picton Manor
Ellison Place
Newcastle upon Tyne
NE1 8XG
The Managing Director will undertake a review of your complaint to date, which may require further investigations into the background of your concerns. He undertakes to give you his findings and a final response within 15 days of the receipt of your letter.
If upon receiving a final response from The Managing Director, you are not satisfied, you may approach The Property Ombudsman scheme to request an independant review:
Please note that you must contact The Property Ombudsman Service within twelve (12) months of the date of receiveing our final response. The Property Ombudsman requires that all complaints follow our in-houe complaints procedure before being submitted for an independent review.