Terms & Conditions

Tyneside Lettings

Tyneside Lettings and Tyneside Student Lettings are trading names of Tyneside Lettings Company Ltd (TLC), a privately owned company. Our registered address is Picton Manor, Ellison Place, Newcastle upon Tyne, NE1 8XG. Registered in England and Wales No. 07796995.

This website

TLC provides secure HTTPS access and use of the TLC website at tynesidelettings.com or www.tynesidelettings.com ('Site'), subject to your agreement to the below Terms of Use ('Terms'):

Please read the Terms carefully before using the Site. By accessing or using the Site, you agree to be bound by these Terms as listed below. We may change these terms at our discretion by changing them on the Site. The then current version of these terms will apply whenever you use the Site. We may from time to time change the content of the Site or suspend or discontinue any aspect of the Site which may include your access to it.

• Your use of any information or materials on the Site is entirely at your own risk. It is your responsibility to ensure that any products, services or information available through this Site meet your specific requirements.
• Neither TLC nor any third parties provide any warranties or guarantees as to the accuracy, completeness, timeliness or suitability of the information and materials found or offered on the Site. By using the Site you acknowledge that information and materials may contain inaccuracies or errors and that TLC expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
• In no event will TLC be liable for any loss including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use of the Site.
• This Site contains material which is owned by or licensed to TLC. This includes, but is not limited to the layout, look, the design, logo, appearance and graphics of the Site. Reproduction is prohibited, other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this Site, which are not the property of, or licensed to TLC, are acknowledged on the Site.
• You agree to use the Site only for lawful purposes. Unauthorized or unlawful use of this Site may give to a claim for damages and/or be a criminal offence. You must not create, direct or place a link to the Site from another source without TLC's prior written consent.
• This Site may also include links to other websites. These links are provided as an extra service and for your convenience to provide further information. Whilst we take the utmost precautions to ensure the validity and safety of external links, they are not endorsed by TLC and TLC takes no responsibility for the content of the linked website(s).
• Any dispute arising out of your use of the Site is subject to the jurisdiction of the English Courts.
• If you wish to contact TLC regarding the Site, these Terms and Conditions or Privacy Options please contact us at info@tynesidelettings.com.

Privacy options

This privacy policy sets out how TLC uses and protects any information that you give TLC when you use this website.

TLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

TLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 March 2016.

Information we collect

We may collect the following information:

• Name
• Contact information, including email address
• Demographic information such as postcode, preferences and interests
• Contact information for Guarantor
• Information required to meet our obligations under the ‘Right to Rent Checks’
• Other information relevant to customer surveys and/or offers

What we do with the information we collect

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services
• If you have opted to receive our e-newsletter, we may periodically send you information in there including special offers, tenancy information and promotional material
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or by letter. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online including, but not limited to, secure access to this website and data transfer via HTTPS.

How we use Cookies

Please see our Cookies Policy.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can tick to indicate that you do not want the information to be used by anybody for direct marketing purposes (if this box does not exist and you submit the form you are explicitly giving your permission for us to use your information for such purposes)
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at Picton Manor, Ellison Place, Newcastle upon Tyne, NE1 8XG, or by emailing us at info@tynesidelettings.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Data Protection Officer, Picton Manor, Ellison Place, Newcastle upon Tyne, NE1 8XG.

If you believe that any information we are holding on you is incorrect or incomplete please write to us, or email us, as soon as possible at the above address.

Complaints procedure

Tyneside Lettings Company aims to provide the highest standards of service to all Residential Lettings and Property Management customers and to handle any issues or concerns as quickly and efficiently as possible. We pride ourself on giving excellent customer service, however if there is any cause to complain please refer to the complaints procedure below. Tyneside Lettings Company is a member of The Property Ombudsman (TPO).